Call us at 1-866-429-0618 7:00am to 7pm PST
Ordering
How do I place an order?
If you’re not currently a web user, click here to register. Once registered you can shop around for items to add to your shopping cart.
Is PSL Lab Supplies closed on holidays?
PSL Lab Supplies is closed for business operations on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, and Christmas Day.
What are the hours for Customer Service?
Customer service is available from 7AM to 7:00PM PST
Are there minimum order requirements?
There are no minimum order requirement for in-stock items.
What is the return policy and process?
Initiate a return by contacting us over the phone or through our contact form with the order number and what you want to return.
Are PSL Lab Supplies products guaranteed?
Yes. PSL Lab Supplies products come with an unconditional, no argument guarantee. If the product is not performing as expected, we will replace it.
How do I set up a standing order?
Email Customer Service to set up a standing order tailored to meet your specific requirements. This timesaving, flexible and convenient method of ordering provides a predictable product flow and may offer freight savings. You can also view your previous orders in your account and click re-order.
How can I get help ordering products online?
Visit ordering online to learn more about ordering online or call customer service at 1-866-429-0618.
Who do I contact about a pricing discrepancy?
Call customer service at 1-866-429-0618.
Shipping
How will I know if my order has shipped?
You will receive an email confirmation when your order ships, which will include a link to tracking information.
How can I look up tracking on my order?
Log in to your account and look up your order and view your tracking in the right sidebar. You can also open the completed order email sent with tracking.
When will my order ship?
The PSL Lab Supplies team strives to ship orders within 24hrs that they are received. This is sometimes dependent on weather and volume of orders received.
How will my order ship?
Your order will ship with HDL(within 100 miles) or UPS as Ground, unless a shipping preference is choosen in checkout, such as 2-Day or Overnight.
Can you expedite my order?
We will assist you with emergency or next day air orders when possible, however PSL Lab Supplies does not ship hazardous materials by air. Call customer service or your representative to expedite a shipment if needed.
Help! My product arrived damaged. What should I do?
Shipments leave our warehouse in good condition. The number of packages shipped is indicated on the freight bill with the contents of the shipment shown on the packing slip. Do not accept a damaged or short shipment until the delivering carrier's driver has made a "Damage" or "Shortage" notation on both copies of the freight bill. If this occurs, call customer service at 1-866-429-0618.
Billing
What is the accounts receivable billing address?
1489 Poinsettia Ave., #134, Vista, CA 92081.
How do I contact the billing department?
How do I pay my bill online?
Once you've placed your order you can pay your confirmed shipping bill via a payment link automatically sent to your email.
Business Information
How many years has the company been providing supplies or services?
PSL Lab Supplies has served the histology community since 2001.
Products
Who should I contact if I have questions about a product?
Call customer service at 1-866-429-0618.
How do I request an SDS or IFU?
All SDS and IFU's will be on the individual product pages to download.